Heritage Web Solutions
Of the 1,463 complaints reported, 59 have been resolved and 4 were administratively closed by the BBB. The BBB has received a total of 1,463 complaints regarding Heritage Web Solutions.The complaints to the BBB generally appear to be about service delays, customer service issues and refunds. Heritage Web Solutions is a web design and web hosting company located in Provo, Utah and founded in 2001 which specializes in creating custom websites for small and medium-sized businesses. The company started with a small investment from the then-larger Heritage Group, which is now entirely focused on this firm. Heritage Web Solutions was started in 2001 by David Aitken with US $1000, startup money given to him by the owners of a mortgage refinancing company where Aitken was a manager. Heritage is not currently accredited with the Better Business Bureau, although it previously had been accredited by the BBB for a number of years, during which time it had a satisfactory rating with the BBB.
As of November, 2009 Heritage Web Solutions has a D- rating by the BBB under the BBB s new rating system. The BBB website for this company states The company states they are anxious to resolve their customer concerns..It is BBB policy to encourage consumers to attempt to resolve complaints with a company directly prior to contacting the BBB. .
